REFUNDS AND RETURNS
- The Customer may return the products for any reason and ask a refund.
- The Customer is free to excercise this right by written communication sent to email@example.com within 8 working days, and sending back the product within 11 working days from reception of the order.
- After above mentioned written communication, the Seller will send an email to the Customer attaching a Goods Return shipping label.
- Returns will be accepted only in their original packaging, with any labels and accessories, in perfect condition for resale. They must not have been used, or damaged.
- If the above conditions are fulfilled, K DISTRIBUTION S.R.L. will refund the amount, including tax. Return transport costs are at Customer’s charge (rates: Italy 7€, Europe 12€, Rest of the world 30€).
- The Customer has a legal obligation to take reasonable care of the items while they are in his possession. If the Customer fail to comply with this obligation, his entitlement to a refund may be affected.
- In the event of a breach of the conditions set forth here above, K DISTRIBUTION S.R.L. may refuse the return of the Customer and not proceed with a reimbursement; returned damaged products, will not be rebound.
- In this case, if the Customer requests a reshipment of the products ordered, K DISTRIBUTION S.R.L. reserves the right to request the Customer to pay the costs for reshipping.
- The return costs will be borne exclusively by the Customer.
- If accepted, the reimbursement will be made within 30 days as of receipt of the products returned by K DISTRIBUTION S.R.L. in the same way as the order was paid.
- Sale items are eligible for returns and exchange once. Multiple exchanges of the same won’t be accepted for this category.
- Items must be returned in their original package. We reserve the right to refuse returns of the same order returned several times.
- The right of withdrawal will not be applied if the Customer buys the products not as a ‘consumer’.
- The right of withdrawal will not be accepted for products which are made specifically or customised for the Customer. If the Customer was to find any lack of conformity or a hidden defect in the Products, he must immediately inform the Seller.
- Personalized or customized products cannot be reimbursed.
For any question or claim, KATE CATE® can be reached:
By email at firstname.lastname@example.org
By mail at K DISTRIBUTION S.R.L. Via A. Maffei 1 – 20135 Milano (MI) ITALY
K DISTRIBUTION S.R.L.
Via A. Maffei 1 – 20135 Milano (MI) ITALY – P.I. e C.F. 09873030960 – Reg Imprese di Milano n° 09873030960 – Cap. Sociale € 10.000,00 i.v. – N° REA MI-2119872