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REFUNDS AND RETURNS

  1. The Customer may return the products for any reason and ask a refund.
  2. The Customer is free to excercise this right by written communication sent to contact@kate-cate.com within 8 working days, and sending back the product within 11 working days from reception of the order.
  3. After above mentioned written communication, the Seller will send an email to the Customer attaching a Goods Return shipping label.
  4. Returns will be accepted only in their original packaging, with any labels and accessories, in perfect condition for resale. They must not have been used, or damaged.
  5. If the above conditions are fulfilled, K DISTRIBUTION S.R.L. will refund the amount, including tax. Return transport costs are at Customer’s charge (rates: Italy 7€, Europe 12€, Rest of the world 30€).
  6. The Customer has a legal obligation to take reasonable care of the items while they are in his possession. If the Customer fail to comply with this obligation, his entitlement to a refund may be affected.
  7. In the event of a breach of the conditions set forth here above, K DISTRIBUTION S.R.L. may refuse the return of the Customer and not proceed with a reimbursement; returned damaged products, will not be rebound.
  8. In this case, if the Customer requests a reshipment of the products ordered, K DISTRIBUTION S.R.L. reserves the right to request the Customer to pay the costs for reshipping.
  9. The return costs will be borne exclusively by the Customer.
  10. If accepted, the reimbursement will be made within 30 days as of receipt of the products returned by K DISTRIBUTION S.R.L. in the same way as the order was paid.
  11. Sale items are eligible for returns and exchange once. Multiple exchanges of the same won’t be accepted for this category. 
  12. Items must be returned in their original package. We reserve the right to refuse returns of the same order returned several times.

Exceptions 

  1. The right of withdrawal will not be applied if the Customer buys the products not as a ‘consumer’.
  2. The right of withdrawal will not be accepted for products which are made specifically or customised for the Customer. If the Customer was to find any lack of conformity or a hidden defect in the Products, he must immediately inform the Seller.
  3. Personalized or customized products cannot be reimbursed. 

For any question or claim, KATE CATE® can be reached:
By email at contact@kate-cate.com
By mail at K DISTRIBUTION S.R.L. Via A. Maffei 1 – 20135 Milano (MI) ITALY

K DISTRIBUTION S.R.L.

Via A. Maffei 1 – 20135 Milano (MI) ITALY – P.I. e C.F. 09873030960 – Reg Imprese di Milano n° 09873030960 – Cap. Sociale € 10.000,00 i.v. – N° REA MI-2119872